Nondiscrimination/ TITLE VI
Notice of Nondiscrimination
North Hills Services, Inc. complies with all civil rights provisions of federal statutes and related authorities that prohibit discrimination in programs and activities receiving federal financial assistance. Therefore, North Hills Services, Inc. does not discriminate based on of race, sex, color, age, national origin, religion, disability, Limited English Proficiency (LEP), or low income status in the admission, access to and treatment in North Hills Services, Inc. programs and activities, as well as North Hills Services, Inc. hiring or employment practices.
Complaints of alleged discrimination and inquiries regarding North Hills Services, Inc. nondiscrimination policies may be directed to:
Name: Stacy-Lynn Hobby (Title VI/ADA/504 Coordinator)
Address: 6900 North Hills BLVD, Sherwood, AR 72116
Phone Number: 501-835-9607
Email Address: StacyLynn@NorthHillsServices.com
Free language assistance for Limited English Proficient individuals is available upon request.
This notice is available from the Title VI/ADA/504 Coordinator in large print, on audiotape and in Braille.
Title VI Complaint Procedure
General
The following procedures cover complaints filed under Title VI of the Civil Rights Act of 1964 and the Civil Rights Restoration Act of 1987.
"Any person who believes they, or any specific class of persons, were subjected to discrimination on the basis of race, color or national origin in programs or activities of a Federal-aid Recipient may file a complaint. According to U.S. DOT regulations, 49 CFR § 21.ll(b), a complaint must be filed not later than 180 days after the date of the alleged discrimination, unless the time for filing is extended by the investigating agency".
North Hills Services, Inc. has adopted a complaint procedure providing for prompt and equitable solution of complaints alleging any action prohibited by the U.S. Department of Justice regulations including but not limited to Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, Civil Rights Restoration Act of 1973, Civil Rights Restoration Act of 1987, Americans with Disabilities Act of 1990, Executive Order 12898 and Executive Order 13166.
Any person believing, he or she has been excluded from, denied participation in, denied the benefits of, or otherwise has been subjected to discrimination under any North Hills Services, Inc. service, program or activity (whether federally funded or not) due to that person's race, color, national origin, religion, sex, age, disability, LEP, or economic status has the right to file a complaint. North Hills Services, Inc. Personnel Policy governs employment-related complaints of discrimination.
NOTE: North Hill Services, Inc. will keep a log of all Title VI complaints received. The log shall include the date the complaint was filed, a summary of the allegations, the status of the complaint, and actions taken in response of the complaint.
Title VI Complaint Process
The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request.
The complaint should be submitted by the complainant and/or his/her designee as soon as possible, but no later than 180 calendar days after the alleged violation to:
Stacy-Lynn Hobby (Title VI/ADA Coordinator)
North Hills Services, Inc.
6900 North Hills BLVD
Sherwood, AR 72116
Email: StacyLynn@NorthHillsServices.com
Telephone: 501-835-9607
Within 15 calendar days after receipt of the complaint, the Title VI Coordinator or designee will contact the complainant to discuss the complaint and the possible resolutions. Within 30 calendar days of the meeting, the Title VI Coordinator or designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille or audio tape. The response will explain the position of North Hills Services, Inc. and offer options for substantive resolution of the complaint.
If the response by the Title VI Coordinator or designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision of the response to the Federal Transit Administration (FTA}.
Federal Transit Administration Address: 1200 New Jersey Ave., SE, Washington, DC, 20590 Phone number: (202) 366-4043
